CPGRAMS Reforms

(Ministry of Personnel, Public Grievances & Pensions)

WHAT

Recently, a national workshop on Centralized Public Grievance Redress And Monitoring System (CPGRAMS) reforms were organised by the Department of Administrative Reforms and Public Grievances (DARPG). The reforms are expected to reduce the grievance disposal time and improve the quality of grievance redressal.

• During the workshop, CPGRAMS reforms for Departments of Financial Services and Telecommunications (DoT) were launched.
• The ‘Online Hackathon on Data-Driven Innovation for Citizen Grievance Redressal’ also launched.

CPGRAMS

• It is an online web-enabled system over NICNET developed by NIC (National Informatics centre), in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
• It was created in June 2007 by DARPG.
• CPGRAMS aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24×7) basis to Ministries/Departments/Organisations who scrutinize and take action for speedy and favorable redress of these grievances.
• Prime Minister is the supreme head of the public grievances.

Issues which are not taken up for redress :

1. Subjudice cases or any matter concerning judgment given by any court.
2. Personal and family disputes
3. RTI matters
4. Anything that impacts upon territorial integrity of the country or friendly relations with other countries
5. Suggestions

Source: PIB

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