Centralized Public Grievance Redress And Monitoring System

CPGRAMS Reforms (Ministry of Personnel, Public Grievances & Pensions) WHAT Recently, a national workshop on Centralized Public Grievance Redress And Monitoring System (CPGRAMS) reforms were organised by the Department of Administrative Reforms and Public Grievances (DARPG). The reforms are expected to reduce the grievance disposal time and improve the quality of grievance redressal. During the workshop, CPGRAMS reforms for Departments of Financial Services and Telecommunications (DoT) were launched. The ‘Online Hackathon on Data-Driven Innovation for…

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