2019 – Posted in: RSTV

Robotics and Automation Process in India

In News:

The Indian Council of Robotics and Automation (AICRA) has announced the launch of a new initiative, the AICRA Tech Startup Program.

Introduction

As the name suggests, the program will provide an incubation environment for new and early-stage users of Robotics and Robotic Process Automation (RPA) in India, with the goal of accelerating the development sector. Announced in the fifth edition of the contest-workshop, Technoxian 2019, the startup program aims to provide a global environment for business growth.

Council for Robotics & Automation (AICRA)

It is a not-for-profit organization, the leading organization that sets standards for the robotics, automation and education sector, and assists more than 35,00+ member and professional organizations in solving problems and difficult techniques while improving their leadership and personal professional abilities.
Founded in 2014, AICRA has always been dedicated to permanently support the robotics and automation sector by providing support systems to institutions such as quality assurance, information systems and academies and Training of Trainers (TTT) directly or through associations.
To reinforce the development of additional skills, AICRA strives to encourage private sector efforts, which include not-for-profit and for-profit initiatives, to create evolving models.
AICRA focuses on building integral architecture for the development of the automation sector through policy advocacy and helps set the strategic direction for the sector to unlock its potential and dominate new frontiers.

Robotic Process Automation (RPA)

Robotic process automation (RPA) is the use of artificial intelligence (AI) software and machine learning capabilities to handle high volume repetitive tasks that were previously performed by humans. These tasks may include investigations, calculations, and maintenance of records and transactions.

RPA technology consists of software robots (bots) that can mimic a human worker. RPA robots can connect to applications, enter data, calculate and execute tasks, and then log off.

Currently, professionals divide RPA technologies into three broad categories: probots, knowbots, and chatbots.

Probots are bots that follows simple, repeatable rules for the processing of the data
Knowbots are bots that search the internet to gather and store user-specified information
Chatbots are virtual agents who can respond to customer queries in real-time

RPA software is not part of a company’s IT infrastructure. Instead, it relies on what enables a company to implement the technology quickly and efficiently, all without changing existing infrastructure and systems. What sets RPA apart from traditional IT automation is the ability of RPA software to be aware of, and adapt to, new circumstances, exceptions, and situations. Once the RPA software has been trained to capture and interpret the specific process actions of existing software applications, it can manipulate data, trigger responses, initiate new actions, and communicate with other systems autonomously.

The Evolution of RPA

Although the term “robotic process automation” dates back to the early 2000s, it was already developing for several years. Robotic Process Automation is an emerging form of business process automation technology based on the notion of metaphorical software robots or artificial intelligence workers.

RPA has evolved from three key technologies: screen scraping, workflow automation, and artificial intelligence. Screen scraping is the process of collecting on-screen display data from a legacy application so that data can be viewed through a more modern user interface. The benefits of workflow automation software, which eliminates the need to enter data manually and increases order execution rates, include increased speed, efficiency, and accuracy. Finally, artificial intelligence involves the ability of computer systems to perform tasks that normally require human intervention and intelligence.

Today, RPA software is particularly useful for organizations with many different and complex systems that need to interact seamlessly. For example, if an electronic form of a human resource management system does not have a postal code, traditional automation software will mark the form as an exception and an employee will process it by searching for the correct postal code and entering in the form. Once the form is completed, the employee can send it to the payroll so that the information can be entered into the organization’s payroll system. However, with RPA technology, software that is able to adapt, self-learn and self-correct would handle the exception and interact with the payroll system without human assistance.

Overall Benefits

Improved business results: Focusing employees on higher value-added activities will lead to better business indicators. Depending on the interest in the business, this could have an impact on the financial results. Some positions already serve as springboards for higher value-added jobs

Reduced wage costs: Although automation has not reduced the number of jobs in the past, this could change. RPA providers estimate cost savings of 25-60% through the deployment of APR. Artificial intelligence experts like Andrew NG also predict that AI will lead to job losses for those who work in automatable jobs and lack the skills to succeed in jobs that can not be automated.

Reduced risk: RPA reduces the rate of errors as the robots tend to make less mistakes. It will reduces the human-like mistakes such as those maid while tired, or by deviating from the process, means a lower level of operational risk.

Faster service: Back office processes delay the speed of your business. Employees who manually enter forms into systems or copy data between systems delay the speed of their service. Robots work at the speed of light without rest.

Improved data quality: Less manual errors lead to high quality of data, therefore enablig more reliable analyses.

Reduced workload: Automating reports is obviously valuable for the analytics department, allowing them to focus on more sophisticated and custom analysis.

Improved focus: The approach is the key to any ministry. However, this approach is particularly critical for the IT department as it is responsible for serving all departments. Having less work related to automation allows the IT department to focus on larger technology issues.

Reduced paper use: RPA imposes digitization because companies must have data and files manipulated by software robots in digital form. Work that previously could be done partially or totally on paper by an FTE can now be purely electronic.

Introduce adaptability and flexibility to processes: Automation of robotic processes tends to introduce flexibility into business operations. The ability of APR systems to adapt to conditions and situations sees them as useful in companies where elements of an ever-changing process, especially RPA systems, have the built-in intelligence to perform these small changes in their work, thus freeing up human resources for more useful work. Studies have shown that when humans are asked to make small changes to the daily tasks they are used to, they often forget to change them. RPA programs are installed on servers to combat this challenge, making processes flexible and scalable in the event that the request is triggered or if the scope of a process is extended.

Empower the workforce: When robots perform tedious tasks, employees rejoice. Studies have shown that employee satisfaction increases as they perform meaningful and decent work. When employees perform important tasks, they expect to be recognized and this becomes an active driver in their efforts, which leads to the creation of an organization with motivated people. Another indirect benefit of employee satisfaction is that when employees have high morale and high morale, they do not feel the need to change jobs. The appreciation and drive for his work has been promoted as the # 1 reason for employee satisfaction in many reports and studies like this one from the Boston Consulting Group.

Implement RPA hassle-free: The implementation of RPA does not require the configuration of an API, which allows companies to save time and money. Robotic process automation comes with its own set of graphical user interfaces that are easy to use and require little technical expertise. RPA systems can perform the same operations as humans, such as clicks, keystrokes, button presses, and so on. via the same user interface.

Secure enterprise data: RPA can be integrated with multiple applications to improve enterprise data security. These integrations will ensure that client applications are not modified or enhanced by a robot. This system reduces the risk of unauthorized access because the business functions use and inherit the already available security infrastructure when authorization concepts are already implemented.

Applications of RPA

Retail: The retail sector involves many essential processes for automation with RPA. In e-commerce, for example, companies can use RPA to constantly manage the status of orders and shipments, updating customers when their items have been processed until expected delivery. In addition, RPA can be used with great effect in retail measurements.

Banking: Despite recent digital innovations, the banking sector remains known for its long process of entry and exchange of information. This makes the bank an ideal territory for the implementation of RPA. In the customer-oriented banking sector, RPA can be used to confirm appointments with customers, extract their information from customer relationship management systems and, using machine learning algorithms, suggest financial products. most likely to be of interest. It can also be revolutionary in processes such as loan application and approval, significantly reducing the time required for clients to receive a decision on their application.

Insurance: Long multi-step claims processes and workflows with a large number of documents make the insurance industry a priority use case for RPA. Whether you publish policies or renewals, subscriptions, claims processing, or even simply manage end-of-month reports, a great deal of information from different sources needs to be compiled and categorized for most transactions. that sector.

Human Resource: Tasks such as recruitment, vetting workers, processing employees’ absence or claims for expenses are time-consuming and still rely on physical documentation that can be automated by RPA.

Customer services: RPA can help organizations deliver better customer service by automating contact center tasks, including verifying electronic signatures, downloading scanned documents, and verifying the information for approvals or automatic rejects.

Financial services: Organizations can use RPA for foreign exchange payments, automating account openings and closings, managing audit reports, and processing insurance claims.

Healthcare: RPA can be used in medical organizations like for handling patient records, claims, cutomer support, billing, reporting, and account management.

Source: RSTV

ALSO, SEE RELATED RAJYA SABHA VIDEOS

You are on the Best Online IAS preparation platform. You are learning under experts.

We are present on Facebook- Diligent IAS, LinkedIn- Diligent IAS, YouTube- Diligent IAS, Instagram- Diligent IAS. Get in touch with us.